Frequently asked questions.

  • Nelsa and Alexander, are two young people living in Barcelona Spain with the aim to turn a wish into a reality and join forces to help people affected by the war in Ukraine.

  • Your purchase is divided into one-time production cost, marketing and foundations costs, which leaves approximately 25% of the retail price available for donation.

  • Use of Personal Information

    1. General browsing of Ukraine Strong website is anonymous and it does not register the user's personal information except the time, date and place of visits and the name of internet service provider. This data is used only for statistics and diagnosis.

    2. By signing up for various services offered by Ukraine Strong, the user explicitly authorizes us to collect information based on the user's usage. The information is used to help provide a better experience to the user and is used as per the user’s specified instructions.

    3. Ukraine Strong keeps the user information strictly confidential and this information is secured safely. All relevant information collected through Ukraine Strong website is handled and used by internal and/or authorized officials only. It is never shared with any external agencies or third-party individuals.

    4. Ukraine Strong uses the information given to it in the following ways:

    To keep an accurate record of all the donations received

    To update users about its happenings and developments through bulletins and newsletters, with an option of not to subscribe for the same

    To make sure the user is receiving the most appropriate and relevant information

    To find out more about the people who are visiting the Ukraine Strong website, donating, or joining its campaigns

    5. Usually, Ukraine Strong does not store user data. In case of specific sign-ups, the data is stored as per user request. The user can opt to delete all the information he/she has provided by simply requesting such by mail. All information, without exception, will be deleted in two working days.

    Cookie Policy

    1. Cookies are pieces of electronic information which will be sent by Ukraine Strong when a user visits the website. These will be placed in the hard disk of the user’s computer and enable Ukraine Strong to recognize the user when he/she visits the website again.

    2. The user can configure his/her browser so that it responds to cookies the way he/she deems fit. For example, you want to accept all cookies, reject them all or get notified when a cookie is sent. The users may check their browser’s settings to modify cookie behavior as per individual behavior.

    3. If a user disables the use of cookies on the web browser, or removes or rejects specific cookies from Ukraine Strong’s Website or linked sites then he/she may not be able to use the website as it is intended.

    Stripe Payment Gateway

    1. Ukraine Strong uses well-recognized and proven technology for payments. Payment information is transferred by the use of an SSL connection which offers the highest degree of security that the donor’s browser is able to support.

    2. Several layers of built-in security, including an advanced firewall system, encryption of credit card numbers, and use of passwords, protect the collected information.

    External Web Services

    1. Ukraine Strong uses a number of external web services on its site to display content within its web pages. For example, to display video it uses YouTube. As with the social media buttons, Ukraine Strong cannot prevent these sites, or external domains, from collecting information on the user’s consumption of the content embedded on its site.

    2. The Ukraine Strong website contains links to other websites for the benefit of its visitors. This Privacy Policy does not apply to such other websites.

    Changes to Privacy Policy

    1. As and when the need arises, Ukraine Strong may alter its privacy policy in accordance with the latest technology and trends. It will provide you with timely notice of these changes. The users may reach out to Ukraine Strong if they have any queries about any changes made to its practices.

    2. If you have any questions at all about Ukraine Strong’s privacy policy, please write to us in the contact section.